Privacy Policy

At STAR CHIMNEY WORLD LLP, located at No: 100, Gandhipuram, 1st Street, Coimbatore - 641012, we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website or services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that helps us provide better services and understand the needs of our customers. This information may include:

• Personal Information: When you contact us, request a service, or inquire about our offerings, we may collect personal details such as:
  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information
• Non-Personal Information: We may also collect non-personal information such as:
  • IP address
  • Browser type
  • Device information
  • Referral URL
  • Pages visited on our website
  • Time spent on each page

2. How We Use Your Information

The information we collect is used in the following ways:

• To provide and improve our services (chimney installation, cleaning, maintenance, etc.)
• To process payments for services
• To respond to customer inquiries, service requests, and feedback
• To send promotional emails or updates about our products and services (if you have opted in to receive them)
• To personalize user experience and improve website functionality
• To monitor the usage of our website and analyze trends

3. Data Protection and Security

We are committed to ensuring that your information is secure. We implement a variety of security measures, including encryption, to protect your personal data. However, please note that no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our business, conducting services, or servicing you. These third parties are obligated to maintain the confidentiality of your information.

We may also disclose your personal data if required by law or in response to a valid legal request, such as a court order.

5. Cookies

Our website uses cookies to enhance the user experience. Cookies are small files that are stored on your device to improve website performance, track usage patterns, and remember user preferences. You can control cookie settings through your browser, but disabling cookies may impact certain features of the website.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request the deletion of your personal data, subject to applicable legal obligations
• Opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions in the email or contacting us directly

If you wish to exercise these rights or have any questions, please contact us at the information provided below.

7. Third-Party Links

Our website may contain links to external sites that are not operated by us. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.